Responsible Gaming at xbaj

xbaj is committed to providing a safe, fair and transparent gaming environment for every player in Bangladesh. We believe gambling should always be a form of entertainment — enjoyable, voluntary and within your personal means. Our platform is designed so that every player retains full control over their gaming behaviour, time spent and money wagered at all times.

Our Responsible Gaming programme is not an afterthought — it is woven into the core of how xbaj operates. Every feature on this page is available to you right now, free of charge, and can be activated within one business day by contacting our support team at [email protected]. We encourage every player to review these tools and set personal limits before they start playing.

xbaj provides a full set of responsible gaming tools designed to keep you in control. All tools are available on request via [email protected] and are activated within one business day.

A deposit limit is the most effective single tool for keeping your gambling within a budget you are comfortable with. At xbaj, you can set a daily, weekly or monthly deposit limit in Bangladeshi Taka at any level that suits you. Once active, the limit cannot be exceeded regardless of any promotional offers. A lower limit request takes effect immediately. A higher limit request is subject to a mandatory 7-day cooling-off period before it comes into force — giving you time to reconsider.

To set or change your deposit limit, email [email protected] with the subject "Deposit Limit Request", including your registered email address and the limit amount and period you want applied. We recommend reviewing your limit every 30 days and adjusting it if your financial circumstances change. Always set your deposit limit before starting a playing session — never during one.

If you feel you need a break from gambling — whether for a few days or an extended period — xbaj provides time-out and self-exclusion options that give you full control. A time-out is a short cooling-off break that keeps your account intact. Self-exclusion is a longer-term measure that blocks all access to your account including login, deposits and marketing communications.

Self-exclusion periods available at xbaj: 1 month, 3 months, 6 months, 1 year, or permanent. During any self-exclusion period your account is locked and you cannot deposit, play or withdraw. All promotional communications are stopped at once. At the end of a fixed period the account is not automatically reactivated — you must contact [email protected] and a 24-hour reflection period applies before access is restored. Permanent exclusions cannot be reversed.

Problem gambling can develop gradually and may not be obvious even to the person experiencing it. The warning signs below may indicate that gambling is becoming harmful. If you recognise any of these in yourself or someone you care about, please reach out for support right away.

Responsible gaming starts with a mindset — treating every session as entertainment with a pre-set budget, not as a way to earn money or solve financial problems. These practical tips will help you keep gaming enjoyable and sustainable:

• Set a strict budget before you play — decide the maximum you are comfortable losing before the session begins, and stick to it no matter the outcome.
• Never gamble with borrowed money — do not use credit, loans, bKash or Nagad overdrafts, or funds owed to others to finance your gaming activity.
• Take regular breaks — step away from the screen for at least a few minutes every half hour. Use xbaj's session time limit tool to automate this habit.
• Do not gamble when emotional — avoid playing when you are stressed, upset, tired, under the influence of alcohol, or going through a difficult personal period.
• Accept that losses are the cost of entertainment — winnings are never guaranteed. Every bet carries a house edge. Treat gambling the same way you treat buying a cinema ticket — the money is spent for the experience itself.
• Keep gambling in proportion — it should be one small, enjoyable part of a balanced life, not the activity around which your entire day is planned.

Talk to someone you trust — if gaming stops feeling like fun and starts feeling like an obligation or a source of anxiety, speak to a trusted friend, family member or our support team before the situation escalates.

xbaj enforces a strict 21+ policy across all markets including Bangladesh. Every account registration includes an age verification step and our team carries out periodic KYC checks to confirm all active players meet the minimum age requirement. Accounts where age cannot be confirmed are suspended immediately pending verification. Any funds deposited by an underage player are returned and the account is permanently closed.

If you share a device with a minor or are concerned that a young person in your household may have accessed the xbaj platform, please contact [email protected] immediately. We also recommend installing parental control software on any shared device to prevent underage access to gambling sites. Parents and guard ians share responsibility with us in keeping gambling away from minors.

If you feel that gambling is becoming a problem for you or someone you know, do not wait. The earlier you reach out, the easier it is to regain control. xbaj's support team is available every day of the year and is trained to handle responsible gaming concerns with full confidentiality and without judgement. You will never be penalised for asking for help — we want every xbaj player to have a positive, sustainable experience on our platform.